STORE POLICY
Last Updated: September 2, 2026
Welcome to Sportrixx. We’re committed to providing practical sports, fitness, training, golf, and active-lifestyle products designed to support the way you move.
By shopping with Sportrixx, you agree to the policies below.
1. Orders
Once an order is placed, you will receive an order confirmation by email.
Please review your order carefully before completing your purchase. We are unable to guarantee changes or cancellations once an order has entered processing.
If you need to request a change or cancellation, contact us as soon as possible at agarwallilian@gmail.com with your order number and request.
2. Product Information
We make every effort to display product descriptions, images, colors, sizes, specifications, and pricing as accurately as possible.
Because products may come from different suppliers, slight variations in color, packaging, labeling, or appearance may occur.
Product availability can change without notice. If an ordered product becomes unavailable, we will contact you regarding the available options.
3. Pricing & Payments
All prices are displayed on the website in the applicable store currency.
Prices may change at any time without prior notice. A price change will not affect an order that has already been successfully placed.
Payment must be successfully processed before an order can be fulfilled.
4. Shipping
Orders are processed after payment has been successfully received.
Because Sportrixx works with third-party fulfillment partners, products may ship separately and may arrive in multiple packages.
Shipping times can vary depending on the product, destination, supplier, carrier, customs processing, and other circumstances outside our control.
Once an order has been shipped, tracking information will be provided when available.
Sportrixx is not responsible for delays caused by carriers, customs, weather, incorrect shipping information, or other circumstances beyond our reasonable control.
5. Order Issues & Damaged Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us at agarwallilian@gmail.com as soon as possible.
Include your order number, a description of the issue, and clear photographs or other supporting information where applicable.
We will review the issue and work with you toward an appropriate resolution.
6. Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must generally be unused, in its original condition, and returned with its original packaging where applicable.
Customers are responsible for return shipping costs for returns due to a change of mind, incorrect selection, or other reasons not caused by an error on our part.
If an item is defective, damaged, incorrect, or otherwise arrives with an issue attributable to fulfillment, contact us before returning the product so we can provide the appropriate instructions.
Some products may not be eligible for return due to hygiene, safety, or product-specific restrictions.
7. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to an error, defect, or issue attributable to Sportrixx or our fulfillment process.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
9. International Orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.
International delivery times may also be affected by customs processing.
10. Third-Party Products & Fulfillment
Sportrixx works with third-party suppliers and fulfillment partners to provide products to customers.
This means that product packaging, shipping origin, delivery times, and fulfillment methods may vary between products.
We carefully select products for our store, but fulfillment is handled through our supplier network.
11. Contact Us
For questions about orders, products, shipping, returns, or any other store-related matter, contact us:
Email: agarwallilian@gmail.com
We aim to respond to customer inquiries within 24 hours during business days.
Thank you for choosing Sportrixx.
Train. Perform. Improve.